Effective Date: 14 September 2026

At White Feather Bags, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with White Feather Bags.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Personal Information: Name, email address, mobile number, billing address, shipping address, and other information required to process your order.
• Order Information: Products purchased, order details, transaction-related information, delivery information, and customer-service communications.
• Payment Information: Payment details necessary to complete a transaction. Payment information may be processed securely through third-party payment gateways. White Feather Bags does not intend to store complete card, banking, or other sensitive payment credentials on its own servers.
• Technical Information: IP address, browser type, device information, operating system, pages visited, referring website, and general website-usage information.
• Communication Information: Information you provide when contacting us by email, phone, contact forms, or other available communication channels.

2. How We Use Your Information

White Feather Bags may use collected information for legitimate business and customer-service purposes, including:

• Processing and delivering orders.
• Confirming purchases and providing order updates.
• Processing returns, refunds, and exchanges.
• Responding to customer enquiries and providing support.
• Improving our products, website, services, and shopping experience.
• Maintaining website security and preventing fraudulent or unauthorized activity.
• Sending important service-related communications.
• Sending promotional or marketing communications where permitted and where you have provided appropriate consent.
• Complying with applicable legal, regulatory, accounting, and business requirements.

We do not use your personal information for purposes unrelated to the services we provide unless permitted by applicable law or you have otherwise provided consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

Cookies may help us understand which pages and products visitors are interested in and identify technical or performance issues.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Order and Payment Processing

When you place an order with White Feather Bags, certain information is required to process and fulfil that order.

Depending on the payment method selected, payment transactions may be handled by third-party payment gateways or financial service providers. These providers may collect and process payment information in accordance with their own privacy policies and security practices.

We recommend reviewing the privacy policies of the relevant payment provider before completing a transaction.

5. Sharing of Personal Information

White Feather Bags does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processors and payment gateways
• Shipping and logistics partners
• Website hosting and technology providers
• Customer-support and communication service providers
• Analytics and security service providers
• Professional advisers, auditors, or legal representatives where necessary

Such information will generally be limited to what is reasonably necessary for the relevant service or business purpose.

We may also disclose information when required by applicable law, legal proceedings, government authorities, court orders, or to protect the rights, property, security, or safety of White Feather Bags, our customers, or others.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business and financial records, resolving disputes, providing customer support, preventing fraud, and complying with applicable legal or regulatory obligations.

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent for certain uses of information where processing is based on consent.
• Opt out of certain promotional communications.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you have opted to receive promotional communications from White Feather Bags, we may send information about products, offers, collections, or other relevant updates.

You may request to stop receiving promotional communications by contacting us or by using the unsubscribe mechanism provided in applicable marketing messages.

Please note that even if you opt out of promotional communications, we may continue sending essential transactional or service-related communications, such as order confirmations, delivery updates, return information, or important account notifications.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms, delivery services, or other external services.

White Feather Bags is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage customers to review the privacy policies of any third-party website or service they access through our website.

11. Children’s Privacy

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

White Feather Bags may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.

Any revised Privacy Policy will be published on this page with an updated Effective Date. Customers are encouraged to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

White Feather Bags
Shop No. 26, Gyankhand 4,
Indirapuram, Ghaziabad,
Uttar Pradesh – 201014, India

Customer Care Email: hello@whitefeatherbags.com
Mobile: +91-9971472347

We are committed to handling customer information responsibly and maintaining a safe, transparent, and trustworthy shopping experience.

White Feather Bags — Your Privacy Matters.